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  3. Customer asked to cancel/Reschedule

Customer asked to cancel/Reschedule

Customer asked to cancel/Reschedule








ScenarioCustomer asked to cancel/Reschedule
Customer asked to reschedule / cancelWe will NEVER CANCEL any booking - Skip booking should only be opted as the worst case scenrio
Step 1We will ask about booking time
Go through partner profile and search it by booking date & time
Step 2We will call customer and reschedule/cancel the booking





Note - Please ensure that customer is aligned on reschedule / cancellation fee to be charged .
 1. Customer gets 1 free pass at the start of plan and 1 pass is added in every 4 requests delivered in that optin. 
 2. Pass can be used in cancellation/skip/reschedule cases,
 3. If pass is not there , 50% cancellation fee will be deducted in cancellation case and 10% will be deducted in case of skip/reschedule.








Important - Skip/Reschedule/Cancellation can be used when customer opens request screen.








Reschedule/Skip Take away
If the customer wants to reschedule and slots are available, they can proceed with rescheduling.If it's more than 3 days from the root request and slot are unavailable, the customer can choose to skip the job. Skipping will dissolve the current request, and a new job will be added at the end of the plan.








Note - Partner can do reschedule from himself as well by using following steps - Request Page > Help > Customer asked to reschedule > Call customer > Reschedule Job > Select Slot
1.If slots are not available then partner will ask customer for skip/reschedule.
2.If partner is not at location or customer denies to reschedule on call then partner cannot able to reschedule that and cancel option will appear instead.
3. Partners should reach the customer's location and if required call the customer at booking time.

Tagging4.3 On job - Customer led Cancellation> Customer asked pro to reschedule