DNP Process

DNP 1

Number of calls - 3 Calls
Step 1 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send sms on every attempt otherwise it will be Non-compliance/Fatal.

Once you have followed Step 1 then Set a follow up for 15 minutes and select Waiting On Provider on the ticket.


DNP 2

We will call the partner on the mask number from the 2nd DNP and mention the same number on there ticket.
Number of calls - 3 Calls
Step 2 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send sms on every attempt otherwise it will be Non-compliance/Fatal.

Once you have followed Step 1 then Set a follow up for 15 minutes and select Waiting On Provider on the ticket.

DNP 3
We will call the partner on the mask number from the 3nd DNP and mention the same number on there ticket.

Number of calls - 3 Calls
Step 2 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send sms on every attempt otherwise it will be Non-compliance/Fatal.

Once you have followed Step 1 then Set a follow up for 15 minutes and select Waiting On Provider on the ticket.

DNP 4
We will call the partner on the mask number from the 4th DNP and mention the same number on there ticket.

Number of calls - 3 Calls
Step 2 - Once the ticket is assigned then call Partner 3 times continuously.

If still the partner is not responding then we will send sms on every attempt otherwise it will be Non-compliance/Fatal.

Once you have followed the same steps, close the ticket.

5.3 Partner Non-contactable >> Not answering/Switched off/ UC number blacklisted