Unable to start the job

PX Unable to start job
If partner reaches out to us claiming that he is unable to start the job Action by the agent- Ask for the exact issue the provider is facing and why he is unable to start the job Call the customer and validate the same
OTP invalid	OTP not received	Location issues	Other technical issues
- If Cx start Job OTP is not valid then check & match the OTP partner is referring to from the customer request. - Use Reset Limit option as well if required Customer Request > Reset OTP -If the issue still persists, we will the customer to share the last 4 digits of the mobile number and then share the same with the provider - If still not resolved then ask for the screenshot to check the error and raise a bug.	-We will validate the arrival of provider from the customer. -Post validation, we will share the OTP to the customer from "request page -> pro arrival OTP", if this does not work then ask for the last four digits of the customer's mobile number and share that with the partner to start the job.	-If the partner gets the error of "unable to start due to incorrect location" then we will validate the same from the customer and upon and ask the customer to allow the provider to start job from different location. If the customer is confused and is not able start the job, then with customer's consent we will start the job from our end. (Refer the table below for this)	For other technical issues we will validate the presence of the partner at customer's location and then start the job from our end. If we are still facing issues in starting the job then the agent/TL will raise a bug on slack and Tag- Shekhar Sharma and Harshit Khurana

Scenario	Unable to start the job due to location Issue
Unable to start the job due to location Issue	At Customer Location	Not At Customer Location
Step 1	We will ask about booking time Go through partner profile and search it by booking date & time	We will ask about booking time Go through partner profile and search it by booking date & time
Step 2	If Partner is Unable to Start a Job, Because Location is Mismatching - If in case customer's location is far away from the actual booked location then in order to start job customer has to approve this on his app in order start the respective job by following below steps. First Step Partner needs to mark arrived in the app My Bookings>Help>Partner cannot start his job>Approve to start job another location	We need to call the customer from our end to confirm the work. If the customer confirms that the work has been completed, we will allow the partner, with the team leader's end, to start a job from another location.
Customer is not at home / Unreachable	We will ask the partner to transfer the call and obtain confirmation from someone available at the customer's place. We will verify the customer's registered address. After confirmation, we will allow the partner, with the team leader's end, to start the job from another location.	If the partner has the start job OTP and the booking is COD, we will allow the partner to start the job. If the booking is prepaid, we will call the customer twice and then directly allow the partner to start the job after confirming the start job OTP. If there is no response from the customer, we will allow the partner to start the job from their location by team leader end.
Tagging	2.3 Profile - Tech Related Issues> Unable to start/End job

Note- If the customer who has booked the plan is not available at the location, or is CNR and the provider is received by the customer's family member. In that scenerio validate the customer's identity using the following questions-
Q1) Ask the customer's full address
Q2) Last service opted from Urban Company apart from BSS, or any other services taken in past that they can recall?
Also we will validate the partner's location (request id -> track location) and make sure that the partner is at the customer's location. If we find difference of more than 300 meters, then in that case we will ask the provider to go to the customer loaction and we will not share the OTP if above two condition are not met."