Wrong Recharge/Incorrect Recharge
Credit Recharge by Mistake | ISSUE TYPE | SOP | FORM |
| Refund Applicable | If a partner makes recharge by mistake of an incorrect amount. For ex, he wants to recharge 200 credits but by mistake he made recharge for 2000 credits and asking for refund. Refund Amount will be 2000-200 credits = 1800 credits. Agents needs to inform the partner, we will initiate the refund and needs to fill the Form | Form Response Sheet | |
| No Refund Applicable | If Partner refund value is less that 200 credits, No refund will be given | NA |
| Note- Agents will not close the ticket till Monday / Thursday. Ticket will be closed post informing the partner that their refund is processed. | |||
| Agent can check the Monet Dashboard on Monday / Thursday before calling the px. The refund will be done under the term "Purchased Reversal". |