Online Recharge : Failed but payment deducted
1. Associate needs to ask the pro first about the recharge date and recharge amount.
2. Check recharge status from Ops dashboard if the Payment is shown successful and the amount has been debited from Partners Account
a. Ask Partner to wait for 2 hours - sometimes credit will get added to profile automatically after some time.
b. If after 2 hours also credits are not added then within 5-7 working days, the partner will get the amount in the source account only.
c. If TAT of 7 working days has been breached and the partner reaches out then check recharge status from https://ops.urbanclap.com/monet/payments
3. If the Recharge status is failed ask the Partner to connect with Bank to check the exact status of deducted amount.
4. If recharge status is successful/in_process and credits have not been added then Raise a bug on slack