Refund Post Archival
Tagging: 1.4 Money - Refund and Penalty Related>> Refund Post Archival
Approved Profile : 
Unapproved Profile :
| State | Process |
| Category Shutdown | If partners category is already shutdown please reach out to Kartik Sharma through Slack DM(Direct Message) for archival and share TAT of 24 hrs. |
Unapproved/ Approved | If Partners profile is approved/Unapproved, Agent will follow the below process: |
| 1. Agent will call the partner and confirm the reason why they want to close the ID. | |
| 2. Agent should check the Bank details of the partner. If bank details is not updated or its status is : False, then the agent will ask partner to update the bank details through application itself. | |
| 3. Agent will raise it to CM by filling CM dependency form and share TAT of 72 hours. Response sheet If no revert on CM dependency sheet within the TAT then we will fill a Archival form For EPC category we need to fill this form Response sheet Initial TAT - 48 hours till the time profile is temp blocked. Post 48 hours once partner is archived, Inform partner he will get refund in 20 days. | |
| 4. After getting revert on response sheet we will inform the partner accordingly that he will receive the refund in next 4 working days and if refund rejected then refer the comment section to update partner accordingly. |
Note: While filling the Archival form, under "Reason of Archival" we should not select "Profile detected as duplicate" and "Poor Quality of Pro" option.
Note: If the profile status is unapproved, still we need to select "Approved" in the form
