Customer Pending Charges Recovery/ Miscellaneous charges

This fee is deducted from the Partner's payout when a customer cancels a COD request. It is applied to recover the cancellation fee for the previously canceled request. If a Partner inquires about this fee, please inform them that they should collect the amount from the customer, which will be automatically added to the invoice. The customer will also see this payment in the final invoice.

If the Partner is unable to convince the customer to make this payment, the Agent needs to call the customer and attempt to secure the payment.

Note: This deduction is done to recover the cancellation fee from the customer and will not impact the Partner's earnings.

If the customer is still unwilling to make the payment, please fill out this form, and the amount will be deducted from the current Partner's payout.

Partners receive miscellaneous charges in their payout as an incentive. The Response sheet has a turnaround time (TAT) of 24 hours.