Kit Loan
Recovery Status :
1. Agent will call the partner to confirm the issue.
2. Check the loans dashboard on provider page and confirm the loan name against which partner wants to know the pending amount.
3. Put the provider ID on 55th row in the mentioned Loan query and inform the pending amount to pro
Incorrect Loan Generated :
1. Agent will confirm the issue from partner
2. If the partner says he didn't take any loan or have paid cash, then the agent will raise the concern on slack and tag "Ishu Tyagi" after the proper RCA
Incorrect/Extra Deduction :
1. Agent will call the Partner and understand the issue
2. Agent will Use the Loan query and check the recovered amount, if the recovered amount is correct then agent will inform the partner about the correct deduction
3. If the Partner is asking for a deduction wise information, agent will check the Deductions for loan query mentioned to inform the partner
4. In Finance query, Copy and paste the Provider ID on the 14th Row No. and click on "Execute". Download the CSV file and inform the bifurcation to the px.
5) If partner has been charged incorrectly then please file a bug on the slack and tag "Krishna Kumar Soni"
Incorrect Details on app :
1. Agent will call the partner to confirm the issue
2. If the Partner claims that the app is showing wrong pending amount, Agent will verify the details from the Loan Query and the screenshot shared by px
3. If the partner is getting the wrong details the agent will raise the bug on slack and will tag "Krishna Kumar Soni"