Order Delivery Status
| Scenario | Order Delivery Status | |||||
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Partners can check the order status on the partner app along with the expected date of delivery. Refer APP FLOW Below : | ||||||
| If partner wants to know about the delivery status of his order |
Helpline agent can also check the order status from the below mentioned links: Bluedart Link Expressbee Link Delhivery Link Holisol Link |
If pro at customer location > Speak to the customer, regenrate the invoice and close the ticket. |
If pro not at customer location Scenerio 1 > Customer answered the call, get confirmation and close the ticket. Scenerio 2 > Customer not answered the call make 3 attempts and put reminder for 1 hour, at reminder again make 3 attempts, if there is no response then close the ticket |
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Question 1 : Partner raising concern within the ETA (Expected delivery date). Ans: Agent will share the expected delivery date with partner and close the case. Question 2 : Partner raising concern after ETA (expected delivery date) Ans: https://cleaningepc.helpsite.com/articles/125110-partner-raising-concern-after-eta-expected-delivery-date | ||||||
| Tagging | 3.3 pb - pre delivery Issues>> Delivery status | |||||
App Flow
