Amount deducted but order ID not generated
| Scenario | Amount deducted but order ID not generated | |||||
| If Partner concern related to : Amount deducted but order ID not generated | If the amount is deducted but the order is not placed, the partner will get the refund within 7 Business days into the source acc. | If a partner is reaching out after 7 days, check in the query if a refund is initiated, share the ref id with pro, and ask to check with the bank. |
Query : https://jarvis.urbanclap.com/queries/95653?p_Order%20amount=10443&p_Paid%20amount=549&p_Provider%20id=5e148f51f8e90a2400de83c0 enter provider id and paid amount |
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you will get a transaction id, enter the transaction id in the payment dashboard and you will get the refund details : PFB snip for reference | ||||||
| Tagging | 3.1 pb- post order placement issue>> amount deducted order id not generated | |||||
