1) Check the order from the product order history of the partner. Partner Profile >> Logs >> Product Orders >> Order ID 2) If the order does not reflect in the product order history then ask for the kit type and kit amount. 3) Validate the kit type from this sheet. Confirm the missing Items from the partner and check if that is the part of the kit given to the partner. 4) Update the missing and damaged sheet for each item. Fill correct Category, px ticket ID, Type of kit, Kit handover mode, Type of escalation, SKU Item code and SKU Item name. 5) Each Damaged/Defective/Incorrect Item will have a separate entry. 6) Inform the partner that our product business team is investigating the claim with the warehouse, if found genuine then a refund will be processed within 7 days. 7) Park the ticket till the time the refund is not processed. Check this sheet to validate the status of refund. 8) Follow up with the partner once the refund is approved/ rejected.