Issue wise Reminders
Note: Working hours will be considered from 7 am to 10 pm.
| Cases Name | Parking Timeline |
| CNR | In case partner asks for call back, Partner's VOC (Before and after 30mis of BT) |
| CM ( Hub ) | 48 hrs (Needs to be parked between 1 PM to 5 PM) |
| CM ( Filter ) | 48 hrs (Needs to be parked between 1 PM to 5 PM) |
| Not getting leads | 48 hrs (Needs to be parked between 1 PM to 5 PM) |
| Revisit - SME Revisit | 48 working hours (Needs to be parked between 1 PM to 5 PM) |
| Profile block | Temp Archive reminder TAT as per SOP |
| MG pause resume | 24 working hours |
| Lead Value leads | 24 working hours |
| Payout not receive | according to the payout |
| PG failure- Customer agrees to pay post refund | 72 hrs |
| Slack cases | Unable to book slots for profile block/48 hrs (Needs to be parked between 1 PM to 5 PM) |
| Job start | Same issue on floor- 24hrs// issue with a particular partner 72 hrs |
| 12 Am to 6 Am creation | Park between 2 pm to 5 pm |