PX-Cleaning-Subscription-Service

Updated: 01 August 2024

Issue wise Reminders

Note: Working hours will be considered from 7 am to 10 pm.


Cases Name Parking Timeline
CNR In case partner asks for call back, Partner's VOC (Before and after  30mis of BT)
CM ( Hub ) 48 hrs (Needs to be parked between 1 PM to 5 PM)
CM ( Filter ) 48 hrs (Needs to be parked between 1 PM to 5 PM)
Not getting leads 48 hrs (Needs to be parked between 1 PM to 5 PM)
Revisit - SME Revisit 48 working hours  (Needs to be parked between 1 PM to 5 PM)
Profile block Temp Archive reminder TAT as per SOP
MG pause resume 24 working hours
Lead Value leads 24 working hours
Payout not receive according to the payout
PG failure- Customer agrees to pay post refund 72 hrs
Slack cases Unable to book slots for profile block/48 hrs (Needs to be parked between 1 PM to 5 PM)
Job start Same issue on floor- 24hrs// issue with a particular partner 72 hrs
12 Am to 6 Am creation Park between 2 pm to 5 pm