Updated: 01 August 2024
Issue wise Reminders
Note: Working hours will be considered from 7 am to 10 pm.
| Cases Name |
Parking Timeline |
| CNR |
In case partner asks for call back, Partner's VOC (Before and after 30mis of BT) |
| CM ( Hub ) |
48 hrs (Needs to be parked between 1 PM to 5 PM) |
| CM ( Filter ) |
48 hrs (Needs to be parked between 1 PM to 5 PM)
|
| Not getting leads |
48 hrs (Needs to be parked between 1 PM to 5 PM)
|
| Revisit - SME Revisit |
48 working hours (Needs to be parked between 1 PM to 5 PM) |
| Profile block |
Temp Archive reminder TAT as per SOP |
| MG pause resume |
24 working hours |
| Lead Value leads |
24 working hours |
| Payout not receive |
according to the payout |
| PG failure- Customer agrees to pay post refund |
72 hrs |
| Slack cases |
Unable to book slots for profile block/48 hrs (Needs to be parked between 1 PM to 5 PM) |
| Job start |
Same issue on floor- 24hrs// issue with a particular partner 72 hrs |
| 12 Am to 6 Am creation |
Park between 2 pm to 5 pm |