Whistleblower (Partner report against UC team) Trainer, CM , City Team

Offense type	Details	Severity
Bribery & corruption issues	Seeking money for preference in profile approval, profile reactivation, rating changes, and any other favors which are against the fair working of the platform	High
Sexual harassment issues	Seeking Sexual favors in return for preference in profile approval, profile reactivation, rating changes, and any other favors which are against the fair working of the platform Sexual harassment by a UC team member during partner life on the platform	High
Other harassment	Seeking non-monetary favors (such as asking the partner to do personal work at home) for preference in profile approval, profile reactivation, rating changes, and any other favors which are against the fair working of the platform	High
Discrimination	Discrimination on the basis of religion or gender or caste at the time of on-boarding, or during the partner lifecycle on the platform	High
Data & information security	Intently modifying personal and identity data (such as a modified phone number, different aadhar card etc) to enable profile approval, profile reactivation etc Intently modifying bank account information to channel funds for personal gain	High
Mis-selling UC benefits with to monetary or legal implications on the partner	Informing non-refundable fees are refundable - such as training fee, kit fee etc Incorrect communication on kit loan recovery, minimum guarantee rules, and platforms rules such as minimum calendar hours	Medium

If a partner raises a complaint about anyone from UC asking for monetary or sexual favors, we must take the following steps immediately:

1 Step : Raise a Ticket to the TnS (Trust and Safety) team.

2 Step : Send an email to the TnS team detailing the complaint.

3 : Response Time: Within a 15-minute timeframe, the team will reach out to the partner (TAT).

4: We will be asking partner for a few details, like.

5: We will close this ticket. Informing the partner that our team will take action on this.