PX-Cleaning-Subscription-Service
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Introuction To BSS
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3
)
Introduction
Common Queries related to Cleaning Subscription Services
Whistleblower (Partner report against UC team) Trainer, CM , City Team
On Job Issues
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10
)
What all cancellations are not reversed by PAF Training team?
Pro cannot deliver - Accident/Medical/Emergency/Any other issue
Customer asked to cancel/Reschedule
DNP Process
Mandatory Job Start/End
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Profile
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11
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Change Number/Email ID/Name/Profile Pic/Address
Hub/Category/Filter - Add/delete/change -
Rating Related Information
Bank Account details Change
Short Term Inactivity Block
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MG Plan/Deductions
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3
)
Minimum Earning Guarantee
Minimum Credits Requirement
Post-Job Commission Deduction
Payout
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4
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Payout Hold Request From Partner
Customer Pending Charges Recovery/ Miscellaneous charges
TDS Certificate
Payout/ Deductions/ MG Plan
Demand/Lead
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2
)
Getting lesser leads
Getting leads outside the hub
Payout Deductions
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11
)
Skill India Certificate/ RPL Certificate
Settlement for Convenience Fees Collected(Safety and Hygiene Fees) /Platform fee
UC Service Charge
TDS Deduction
Transfer of Credits Deduction- Top Up Recharge
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Product Related Issues
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13
)
Order Delivery Status
Pre-paid marked cancel/RTO
Amount deducted but order ID not generated
Product Stock out feedback
Change in Address for Products
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Online Recharge Failure
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2
)
Wrong Recharge/Incorrect Recharge
Online Recharge : Failed but payment deducted
Refund Post Archival
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2
)
Refund Post Archival
Expired Credits Refund
Referral Amount
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1
)
Referral Amount
Loan
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3
)
Kit Loan
Home Loan
Fresh Loan Enquiry/Loan Not Received/Loan Cancellation
NOC
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2
)
NOC Form
TAT GST enrollment consent
Tech Issues
(
9
)
Calendar Routine/Unable to mark calendar
GPS issue
Lead not visible on app
Unable to edit/create invoice
Unable to upload Proof of Work/Selfie
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Issue with serving a customer
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1
)
PX don't want to serve a particular customer